Last modified: May 14th, 2024
Introduction
Bacan Liquors, LLC (“Company” or “We”) provides this Shipping Policy to explain our shipping practices, timelines, restrictions, and customer responsibilities when ordering products from www.bacanguaro.com (our “Website”).
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or federal holidays will be processed on the next business day.
You will receive an email confirmation with order details once processing begins.
Shipping Times
Standard Shipping (Contiguous U.S.): 3–5 business days.
Expedited Shipping (Contiguous U.S.): 1–3 business days.
Alaska, Hawaii & U.S. Territories: 5–10 business days, depending on carrier availability.
We currently do not ship internationally.
Shipping Rates
Shipping costs are calculated at checkout based on destination and selected carrier.
Promotional free shipping offers may be available and will be clearly indicated on product pages or during checkout.
Carriers & Tracking
We primarily ship with USPS, UPS, and FedEx.
Once your order ships, you will receive a tracking number by email to monitor delivery progress.
Delivery times may vary depending on weather, carrier delays, or peak season demand.
Shipping Restrictions
Alcohol shipments require an adult signature (21+) upon delivery.
We cannot ship to P.O. Boxes, APO/FPO addresses, or locations where alcohol delivery is prohibited by law.
Certain states or counties may have restrictions on alcohol shipping. Orders placed to restricted areas will be canceled and refunded.
Customer Responsibilities
Customers are responsible for providing an accurate and complete shipping address.
Bacan Liquors is not responsible for delays or failed deliveries due to incorrect information provided by the customer.
If a package is returned after unsuccessful delivery attempts, the customer will be responsible for any re-shipping fees.
Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, you must notify us within 48 hours of delivery by emailing info@bacanguaro.com with photos of the package and items.
We will review your claim and arrange a replacement or refund as appropriate.
Changes to This Policy
We may update this Shipping Policy from time to time. Changes will be posted on this page with the updated date at the top. Your continued use of our Website after changes are posted is deemed acceptance of those changes.
Contact Information
For questions or comments about this Shipping Policy, contact us at:
📧 info@bacanguaro.com
